Owner FAQs

Mako Property Management manages single-family homes and multifamily properties throughout Hampton Roads, including Virginia Beach, Chesapeake, Suffolk, Norfolk, Portsmouth, Newport News, Hampton, and Isle of Wight County.

We can begin managing your property as soon as the necessary agreements are completed and the property is ready for leasing.

We strive to find the right tenant, not just the fastest one. Our screening process goes beyond a simple credit check. We evaluate credit reports, employment verification, debt-to-income ratios, eviction history, criminal background, and references from previous landlords. This comprehensive approach helps us place responsible tenants who are more likely to pay on time and care for your property long-term.

Lease terms vary based on market conditions and owner preferences, but standard leases are often a year long. Other lease term options may be available upon request.

Yes. Owners can review the lease agreement before it is signed. As the property manager, we handle the lease signing on your behalf unless otherwise specified.

Security deposit amounts typically align with market standards and legal requirements. The specific amount depends on factors such as rent price and tenant qualifications.

Security deposits are held in a dedicated account in accordance with Virginia law.

Property owners are not required to accept Section 8 tenants unless local laws mandate it. We recommend checking applicable regulations for your specific property.

We offer multiple rent payment options, including online payments through the tenant portal, to ensure a smooth collection process. Late payments are addressed according to the lease terms.

Owner disbursements are made on a regular schedule via direct deposit, after rent is collected and any applicable expenses are accounted for.

Yes, we offer direct deposit for owner disbursements, ensuring a smooth and timely transfer of rental income.

Owners receive regular financial statements detailing rent collection, expenses, and maintenance activity through the Owner Portal. Additional reports are available upon request.

We prioritize protecting your investment and keeping your tenants satisfied. Tenants can submit maintenance requests through the Rentvine Tenant Portal, available 24/7. We coordinate promptly with our trusted vendors to resolve issues, and we do not mark up the cost of maintenance or repairs. You’ll receive clear billing and vendor receipts with your Owner Statement, available anytime in your Owner Portal.

If the property is occupied by a tenant, access will need to be coordinated in accordance with the lease and applicable landlord-tenant laws. For vacant properties between tenancies, arrangements can be discussed with our team.

Yes. In addition to property management, Mako Property Management offers real estate sales services. If you’re interested in buying or selling, we’re happy to discuss your options.

We serve the Hampton Roads region, including Virginia Beach, Chesapeake, Suffolk, Norfolk, Portsmouth, Newport News, Hampton, and Isle of Wight County.

Reach out to our team to schedule a consultation. We’ll walk you through our services, pricing, and how we can help manage your property.